Hearing Aid Repair and Service

Call us. You do not need to troubleshoot it yourself. Whenever your hearing aids are not working, we will get you in and take care of them.

We show every patient how to check and change a wax filter, and some like to do that at home, but it is never expected. Bring the aids in with their charger or batteries and any accessories you use with them.

Some faults are internal and have to be handled by the manufacturer. If your aids are still under warranty that is usually straightforward; if they are not, we will tell you the expected cost before anything is sent.

At some point a repair stops making financial sense against the age of the device. We will give you a straight answer on that rather than repairing something twice.

Wax filters can block, tubing can wear, and microphone ports can clog. These maintenance issues can often be handled in the office. We will check your devices and explain whether they need cleaning, a replacement part, or manufacturer repair.

Some faults require a manufacturer repair. When your devices need to be sent away, we fit you with loaner or demo devices so you can continue using hearing aids during the repair.

We will explain whether the repair can be completed in the office or needs to go to the manufacturer. If your devices need to be sent away, we will arrange loaner or demo hearing aids for you.

If a device is still in warranty, that changes the calculation too, and it is worth checking before paying for anything.

A blocked wax filter can affect sound. We can show you how to change it if you would like to, or take care of it in the office. Call us whenever your hearing aids are not working as expected.

Modern hearing aids are designed to resist moisture, though protection varies by model. We will explain the care and storage instructions for your devices, including whether a drying system is recommended.

Follow the manufacturer's instructions for cleaning and handling your hearing aids. We will demonstrate routine care and are here to help with cleaning, filters, and other maintenance whenever you need us.

A service visit is not the same as a repair. The device is examined under magnification, the filter and dome or tubing are changed, the microphone ports are cleared, and the whole thing is listened to through a stethoscope so a weak or distorted receiver is heard rather than guessed at.

Then it is measured. A device can pass a listening check and still be delivering considerably less than it should, and the only way to know is to test it. If the output has drifted, that is either a fault to address or a reason to re-verify the fitting.

Most of this is quick, and most devices that come in sounding dead leave working. It is also the appointment where an annual hearing check makes sense: if your hearing has moved, the device needs reprogramming rather than repairing, and no amount of cleaning will fix that.

Manufacturers support devices for a limited number of years, and once a model is out of support the parts stop being available. A device beyond that point can sometimes be patched but not properly restored.

The other honest limit is the audiogram. If your hearing has changed substantially since the device was fitted, a repair returns you to a device that was correct for an older version of your hearing. We would rather tell you that than take the repair fee.

Bring them in. Whether they can be adjusted depends on the manufacturer's software and on whether the device has been locked to the practice that sold it, which some are and many are not — and that is a question we can answer quickly rather than one you need to research.

Cleaning, filters, tubing and domes are straightforward regardless of where a device came from. Reprogramming needs the software and a current hearing test, because programming a device to an audiogram several years old is guesswork with extra steps.